
FAQ
Find your answers here
How long does shipping takes?
Shipping takes 5 to 7 Working days. Shipping costs vary depending on the shipping destination and the number of items you purchase. The correct amount of shipping cost will show up at check out page.
How long will it take for my order to be dispatch?
Orders are prepared and dispatched the same day when placed by 11 p.m. and within 24 hours when placed after 11 p.m. Orders placed at weekends and on bank holidays are dispatched within 48 hours
All orders are processed Monday through Friday, excluding United Kingdom (UK) public holidays (New Year’s Day, Good Friday, Easter Sunday, May Day, late May bank holiday, summer bank holiday, Christmas Day and Boxing Day).
How can I track my order status?
Your dispatched confirmation email will include a link to track your order through the courier.
Can I modify my shipping address?
If you need to modify your shipping or delivery information after your order has been placed, please Contact Us as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped.
Please note, shipping and delivery information for orders purchased through PayPal may not be modified once the order has been submitted.
Can I ship to multiple addresses?
we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
I'd like to return my order or request for refund
Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, the purchased item or items must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 -5 working days.
Couldn't find your answer?
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